Start by identifying whether the majority of your customer interactions are sales-related or support-related. That way, you can design appropriate conversation flows and configure your system to route customers to…

How are chatbots changing businesses and CX? ContentHumanizing digital communicationDeath ‘would scare me a lot’ says LaMDA chatbotWhat is a chatbot? Simulating human conversation for serviceLessonly: Conversational Content That’s why…